Thank you for your interest in becoming a Taylored Expressions Wholesale Partner. We are pleased to work with wholesalers within the U.S. that operate solely within a brick-and-mortar context (i.e., those that do not sell online), as well as with wholesale partners outside the U.S. that do not sell products within the U.S.
All TE Wholesale Partners are obliged to comply with the Wholesale Terms & Conditions listed here (effective immediately). Those found out of compliance may be at risk of losing their TE Wholesale Partner status and its related benefits. If you have questions, please contact us.
REQUIRED DOCUMENTATION
All U.S. Wholesale Partners must provide a copy of a valid, state-issued reseller’s permit/license and a tax ID. International Wholesale Partners are required to provide a copy of a company certificate or certificate of incorporation; a tax ID, business number or company registration number; and a VAT registration number, if required by law.
SELLING TE PRODUCTS
Products purchased from TE must be resold in their original packaging and listed at MSRP. In order to protect the TE brand and support the local paper craft community, we prohibit the sale of TE products through online stores and online resellers (e.g., EBay, Facebook, Amazon) without our expressed consent.
In the event a Wholesale Partner chooses to place TE products on sale, products must not be discounted more than 20% below MSRP. Permission for special sale events beyond the 20% discount must be requested in writing and will typically be granted on a semiannual basis.
MINIMUM ORDER VALUE
For first-time Wholesale Partners, the minimum order value is $200. Wholesale Partners that do not place an order within 6 months of account activation will be disabled, and the Wholesale Partner will have to reapply for a Wholesale account.
Subsequent orders are not subject to a reorder minimum. However, established accounts that do not place an order for a consecutive 12-month period will be disabled, and the Wholesale Partner will have to reapply for a Wholesale account.
WHOLESALE PRICING & PLACING AN ORDER
All prices are listed in U.S. dollars (you must be logged in to your account to see and receive Wholesale pricing). Prices are subject to change without notice.
We accept payment with Visa, MasterCard, Discover, American Express or PayPal. Cards are charged at the time an order is placed. Net terms and COD are not available. Payment information is not collected electronically by Taylored Expressions.
To place an order, log in to your Wholesale account at www.tayloredexpressions.com. You may also request an order form and email your order to our Customer Service team at wholesale@tayloredexpressions.com. If you require additional paperwork (e.g., commercial invoices), you will be charged a $15 fee.
SHIPPING
Shipping rates are determined by the weight and dimension of products ordered, as well as the distance between our shipping warehouse and the final destination. Most orders ship within 2 business days.
Orders with a commercial shipping address within the U.S. will be shipped FedEx Ground; orders with a residential address within the U.S. will be shipped USPS. International orders have the option of shipping USPS Express or DHL Express. Other shipping methods may be accommodated upon request on a case-by-case basis.
Shipping costs (plus a handling fee for the preparation of customs documents, if applicable) will be charged at the time of order placement. Should actual shipping costs assess less than originally charged, a refund will be issued for the overage paid. Any foreign government duty and customs fees incurred on import are the responsibility of the receiver.
We offer free U.S. shipping on orders of $150 or more. On orders that qualify for free shipping, the customer-selected shipping method may be adjusted at our discretion in order to ensure the more cost-effective shipping method. To be guaranteed a specific shipper, you must pay shipping.
If you require a shipping quote before placing an order, please contact us. Canceling an order that has been pulled for a shipping quote will incur a 10% restocking fee.
CHANGING/COMBINING ORDERS
Whenever possible, we are happy to accommodate requests to change or combine orders; however, once an order has been placed, we cannot guarantee its availability for edits. If you have any questions whether your orders can be changed or combined, please contact us prior to purchase.
If you wish to add to an existing order, please ensure we have updated payment information on file for your account, or call us with a new payment method.
If you place multiple orders to the same location, we will make every attempt to combine the orders and automatically issue you a shipping refund (if applicable). If you know you will be placing an additional order, please leave an order comment on the first order so it can be held. If the first order has been packaged and a shipping label has been created before we receive notice that you would like to combine orders, a $5.00 handling fee will be assessed to the shipping refund.
If you choose to combine a Wholesale order with a retail order, you will be assessed the Wholesale shipping fee.
NEW PRODUCT RELEASES
TE regularly releases new products to customers. For major seasonal releases (e.g., Valentine’s Day, Easter, Halloween, Christmas), Wholesale Partners will receive early access to order products online before they are available to the general public. These announcements will be made solely via the TE Wholesale e-newsletter. Wholesale Partners who purchase new release products during the early access period may not advertise, display or sell them prior to their official launch date and time.
In order to purchase products from any new release at the Wholesale price, Wholesale Partners must order items in quantities of 2 or more during the first 30 days following the product launch. Orders of single items will be cancelled and a corrected/modified order will need to be placed by the Wholesale Partner before it can be fulfilled. In addition, Wholesale Partners may not discount any new release product within 30 days of its release.
BACKORDERS
Items that are out of stock will not be placed on backorder. For orders placed by email, any out-of-stock products will be removed from the order and noted in the comment section of the order confirmation, along with an estimated restock date (if available). Items that are out of stock at the time of purchase must be reordered by customer after they are restocked. To receive a restock notification, be sure to enter your email address in the field on the product page of our website.
DISCREPANCIES/DAMAGES
Please inspect all shipments immediately upon arrival. If you feel there is a discrepancy between the items in your shipment and your packing list, or that you have received a damaged or defective item, please contact us within 5 business days of receipt. A member of our Customer Service team will advise you on the next steps to return or exchange merchandise, or will issue you a refund (if applicable).
RETURNS
If you have an item you would like to return, please contact us. All items returned must be in new condition and in original packaging (free of price tags or stickers) in order to receive a refund or store credit. Shipping costs for all returns will be the responsibility of the customer. Items returned within 30 days of receipt will be eligible for a full refund less a 20% restocking fee. Items returned after 30 days of receipt will be eligible for a 70% refund less a 20% restocking fee. We will not accept returns on items that we no longer carry in our catalog.
COMMUNICATIONS
We regularly communicate notice of new product releases, early access for Wholesale Partners, limited-time offers and changes in terms and conditions to our Wholesale Partners via our Wholesale e-newsletter. The email address associated with your Wholesale account will be added to our email list at the time your Wholesale account is approved and activated.
DOWNLOAD PDF OF TERMS & CONDITIONS